Last Updated: June 30, 2026
At Soulearth Store, we strive to ensure every customer has a positive shopping experience.
Returns
You may request a return within 7 days of delivery if:
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The product is damaged during transit.
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You received the wrong product.
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The product has a manufacturing defect.
To qualify, the item must:
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Be unused.
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Be in its original packaging.
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Include all accessories and tags.
Non-Returnable Items
For hygiene and quality reasons, we do not accept returns for:
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Used products
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Opened consumables
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Personalized or customized products
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Gift cards
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Clearance or final sale items
Return Process
Please contact customer support with:
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Order number
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Photos of the product
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Photos of the packaging (if damaged)
Our team will review your request and provide return instructions if eligible.
Refunds
Once the returned item is received and inspected, approved refunds will be processed to the original payment method within 5–10 business days.
Exchange
We replace products only if they are defective, damaged, or incorrect.
Order Cancellation
Orders may be cancelled before they are shipped. Once dispatched, cancellations are not possible.
Shipping Charges
Original shipping charges are non-refundable unless the error was on our part.
Contact
For returns, exchanges, or refund assistance, please contact our customer support through the contact page on our website.